Eraj Siddiqui - Customer Success Leader Centrify

Eraj is a seasoned SaaS Customer Success leader, proficient in building & guiding global CS teams. He is a Director of Adoption Services at Autodesk, the leading developer of design software. His previous CS leadership experience includes positions at Centrify, Digimarc and PowerReviews. Eraj consistently creates customer lifetime value through scalable onboarding practices, singular focus on product-market fit, and optimized operations that deliver value to stakeholders...Read more


Omid Razavi - Customer Success Leader

Omid Razavi is a software executive, entrepreneur, and advisor to technology companies and venture firms on Customer Success and revenue growth. He has managed sales, global services, and support organizations for 20+ years, and most recently, was Global VP of Customer Success and Growth at SAP/SuccessFactors. Omid advises traditional software companies on how to transition to SaaS, as well as helping XaaS companies develop and execute customer strategies ...Read more

Sanjeev Sisodiya - Customer Success Persistent Systems

Sanjeev is the Chief Customer Success Officer at Persistent Systems. For the first twenty years of his career, Sanjeev was a developer, Principal Engineer, and CTO for a variety of Silicon Valley companies. During this time, he gained a keen awareness of both the promise and the inherent complexity of software development. In retrospect, he’s been moving ever closer to the role of helping customers understand this dichotomy ...Read more

Lauren Costella - VP of Customer Success, Medrio

Lauren loves working with people and helping them to achieve success! In fact, it’s been a common theme throughout her career. From supporting over 40,000 volunteers in her time at Scholarship America, to caring for our Nation's Service members and families at the Pentagon, to now running global Customer Success strategy for Searchmetrics, she’s happiest when she has the opportunity to educate and help others accomplish their goals.....Read more

Irene Lefton - VP of Customer Success, Medigram

Irene conveys the voice of the customer when setting strategy from go to market planning through maximizing customers for life.  She creates effective post-sale teams in startups by hiring and mentoring customer focused staff and applying scalable processes. With 20+ years of experience, Irene has successfully built and operated multiple global services, support, and customer success teams .....Read more

Mark Pecoraro - Principal at CS Leadership

With over 2+ decades executive experience in post-sales, high-value, B2B Software/SaaS solutions, Mark brings an immense background of skills and experience to help SaaS companies of all sizes enhance their Customer Success capabilities. For the last decade, his focus has been in venture funded Silicon Valley SaaS companies of all sizes and industries. Additionally, he has implemented Customer Success platforms .....Read more

Matt Edwards - VP of Customer Success & Services at Alation

Matt is a talented customer success executive and technology polymath with special expertise in agile management from vision development through execution. He currently heads the Customer Success team at WhiteHat Securities where his team ensures each and every customer maximizes the full value of their investment .....Read more 


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