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Customer Success is a Team Sport

We believe that Customer Success is a part of everyone’s job, from the C-Suite all the way to the individual contributor.

Be a Part of the Global Customer Success Community

Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.

Be a Part of the Global Customer Success Community

Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.

Activities

Check out for upcoming Customer Success community activities.

Blogs
 

 

Thought Leaders must continuously think and share their thoughts. The CSLN Governing Council and guest bloggers have an amazing perspective on Customer Success. You can view our Blogs Here and we look forward to your feedback!

 

 

 

 

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Event Recordings

We have recordings of many of the past events that the CSLN has had over the years. They are timeless and the topics are valuable.  If you missed an event, or don’t live in the Bay Area, you too can watch and learn from the recordings of the amazing panels, speakers, and presentations that have happened. Let us know what you like!

 

 

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Events & Meetups

The CSLN historically hosted monthly in-person events all over the Bay Area.  Now we are hosting virtual events periodically and you will find them here.  We can’t wait to get back to in-person events and in the meantime, you can always check out the recordings from past events under our Recordings Section!

 

 

 

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Leadership Research

Ever wonder exactly what makes a great CS leader? What they actually do and what skills and behaviors they need?

The CS Leadership Network is supporting a new, global research project to answer these questions and craft a framework that CS leaders can use to understand their strengths and weaknesses and plan their career development. 

 

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Meetups

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Event Recordings

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Blogs

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Top Articles

Five Steps a VP of CS Needs to Get Started

Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS).  As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...

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Servicing Customers In Today’s Climate

I was recently invited to engage in a webinar with Sandler.  I am particularly passionate about the topic of discussion:  How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...

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The Customer Success Network

The Customer Success Network operates as the central hub and premier networking forum for Customer Success professionals worldwide. The CSN empowers client-facing experts to collaborate with their peers in sharing best practices, implementation tips, key metrics, and CS transformation trends.
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Join the Customer Success Network
Membership to the CSN is open to any professional interested in learning about Customer Success, or working in a customer-facing role. We look forward to your contributions to the Customer Success Network, hearing about your experiences in the field, and the ensuing stimulating discussions.