Customer Success is a Team Sport
We believe that Customer Success is a part of everyone’s job, from the C-Suite all the way to the individual contributor.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Activities
Check out for upcoming Customer Success community activities.
Thought Leaders must continuously think and share their thoughts. The CSLN Governing Council and guest bloggers have an amazing perspective on Customer Success. You can view our Blogs Here and we look forward to your feedback!
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We have recordings of many of the past events that the CSLN has had over the years. They are timeless and the topics are valuable. If you missed an event, or don’t live in the Bay Area, you too can watch and learn from the recordings of the amazing panels, speakers, and presentations that have happened. Let us know what you like!
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Events & Meetups
The CSLN historically hosted monthly in-person events all over the Bay Area. Now we are hosting virtual events periodically and you will find them here. We can’t wait to get back to in-person events and in the meantime, you can always check out the recordings from past events under our Recordings Section!
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Leadership Research
Ever wonder exactly what makes a great CS leader? What they actually do and what skills and behaviors they need?
The CS Leadership Network is supporting a new, global research project to answer these questions and craft a framework that CS leaders can use to understand their strengths and weaknesses and plan their career development.
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Meetups
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Blogs
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Top Articles
Five Steps a VP of CS Needs to Get Started
Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS). As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...
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Onboarding: The beginning of success…or failure for your customers – Part 2
Let’s continue where we left off last week - Here’s a quick recap: Last week, we covered the essentials of onboarding, including how to empower and enable your customers to optimize their onboarding experience. Let’s take a deeper dive into other factors involved in...
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Onboarding: The beginning of success…or failure for your customers – Part 1
The fall school semester is just around the corner and while parents and educators are finding new ways to collaborate and enable students, companies are striving to make work from home productive, and as efficient as possible. A learning program that educates and...
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Where is the Best Stability – At a Start-up or Big Company?
The economy has been turned upside down, and technology companies across multiple industries are feeling it. The customer success function is not immune. We are hearing more and more that people are questioning whether startups are committed to investing in customer...
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Talking to Customers During COVID-19 Starts with Empathy and Segmentation
Keri Keeling, CS Executive and member of the Customer Success Leadership Network (CSLN) governing council and Mark Pecoraro, Principal at CSLeadership, facilitated a live Zoom discussion on various customer success topics as the second session in a series of ongoing...
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Servicing Customers In Today’s Climate
I was recently invited to engage in a webinar with Sandler. I am particularly passionate about the topic of discussion: How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...
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