Customer Success is a Team Sport
We believe that Customer Success is a part of everyone’s job, from the C-Suite all the way to the individual contributor.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Activities
Check out for upcoming Customer Success community activities.
Thought Leaders must continuously think and share their thoughts. The CSLN Governing Council and guest bloggers have an amazing perspective on Customer Success. You can view our Blogs Here and we look forward to your feedback!
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We have recordings of many of the past events that the CSLN has had over the years. They are timeless and the topics are valuable. If you missed an event, or don’t live in the Bay Area, you too can watch and learn from the recordings of the amazing panels, speakers, and presentations that have happened. Let us know what you like!
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Events & Meetups
The CSLN historically hosted monthly in-person events all over the Bay Area. Now we are hosting virtual events periodically and you will find them here. We can’t wait to get back to in-person events and in the meantime, you can always check out the recordings from past events under our Recordings Section!
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Leadership Research
Ever wonder exactly what makes a great CS leader? What they actually do and what skills and behaviors they need?
The CS Leadership Network is supporting a new, global research project to answer these questions and craft a framework that CS leaders can use to understand their strengths and weaknesses and plan their career development.
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Meetups
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Blogs
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Top Articles
Engaging with Investors as a CS Leader
You just found out that you’ll be presenting at your next board meeting. This is exciting, in that it demonstrates the importance of customer success in your organization. However, it can also be nerve-wracking – you’ll be in front of your investors. What do they...
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Across the Globe: Customer Success in 10 Countries
I have spent most of my career working for global companies and managing global teams. I am grateful for the opportunities and am even more grateful to work with such diverse teams. I have learned that Customer Success is not equal (nor should it be) in how it is...
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What’s next for Customer Success? – Post Pandemic Business Decisions
I’ve got this old Bob Dylan song going through my head. “The times, they are a-changin”. Customer Success (CS) Leaders, like everyone else, have been experiencing significant changes as we have navigated through a global pandemic over the past 16 months. The CS...
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The Intersection of Customer Success and UX
I started my early career as a UX (User Experience) Professional. If you aren’t familiar with UX, according to the International standard on ergonomics of human-system interaction, ISO 9241–210, is defined as: A person's perceptions and responses resulting from the...
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Optimizing Customer Engagement through Data Infrastructure and Analytics
The first in a series, this article examines how Customer Success organizations can develop an analytics framework to help drive customer engagement and improve customer experience. Analytics is a competitive advantage that differentiates market leaders from average...
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Customer Success Must Sell and be a Trusted Advisor
In customer success, it is commonly believed that one cannot sell and be a trusted advisor. “If I try to sell something to my customer, I’ll lose all that trust I’ve built up over the past several months,” we say. This is a misguided belief that does not consider the...
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