Customer Success is a Team Sport
We believe that Customer Success is a part of everyone’s job, from the C-Suite all the way to the individual contributor.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Be a Part of the Global Customer Success Community
Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.
Activities
Check out for upcoming Customer Success community activities.
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Blogs
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Meetups
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Blogs
The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.
Top Articles
Customer Success: Are You Going to Dodge or Ride the Coming Meteor Called 2020?
Have you inadvertently wasted an hour or two enjoying 2019 retrospectives and then feeling guilty? This post will help you get 2020 back on track, and help you as a Customer Success leader navigate the onslaught of changes hurtling straight for your career. Better...
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What I learned from my Daughter’s Volleyball Game about Customer Success
My daughter has been playing volleyball for the past few years. As she is a freshman in high school this year, she tried out for the freshmen school team and made it. She is neither the best nor the worst player on the team, and she is well aware of it. She has been...
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Are Multi-year Contracts Bad Business?
THE BIG DEAL: Everyone loves the excitement of the “The Big Deal”. Aaron Rodgers 5 year $165M contract makes a great headline. And as much as any particular deal can be debated (and often are) multiyear contracts in sports make sense. The question is: Do Multiyear...
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Puzzled about Customer Success Metrics?
There is a lot of talk about metrics, measurements, and KPIs in the world of Customer Success. Peter Drucker’s statement that, “What gets measured gets improved” continues to show up in presentations and blogs, on a variety of topics from CS ROI, to Health Scores, and...
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How Do You Measure “Customer Success”?
Customer Success 2.0 arrived in 2005 which, when you think of it, makes the profession sort of a teenager… Having raised a couple of them, there does seem to be some strong similarities… The “searching for an identity” and all that. In reality, customer success is a...
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The Ten Steps to Customer Success
There are a lot of different approaches to Customer Success compensation and although there may not be one perfect plan, the data below suggests that a variable plan with a bonus will provide the best results. If you consider yourself “Data-Driven” let’s look at some...
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