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Customer Success is a Team Sport

We believe that Customer Success is a part of everyone’s job, from the C-Suite all the way to the individual contributor.

Be a Part of the Global Customer Success Community

Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.

Be a Part of the Global Customer Success Community

Join a global network of Customer Success professionals that is committed to cultivating knowledge exchange, and establishing a CS community. Learn from thought leaders and key decision makers in the field, and become one yourself, by staying current with every advancement in the Customer Success industry.

Activities

Check out for upcoming Customer Success community activities.

Blogs
 

 

Thought Leaders must continuously think and share their thoughts. The CSLN Governing Council and guest bloggers have an amazing perspective on Customer Success. You can view our Blogs Here and we look forward to your feedback!

 

 

 

 

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Event Recordings

We have recordings of many of the past events that the CSLN has had over the years. They are timeless and the topics are valuable.  If you missed an event, or don’t live in the Bay Area, you too can watch and learn from the recordings of the amazing panels, speakers, and presentations that have happened. Let us know what you like!

 

 

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Events & Meetups

The CSLN historically hosted monthly in-person events all over the Bay Area.  Now we are hosting virtual events periodically and you will find them here.  We can’t wait to get back to in-person events and in the meantime, you can always check out the recordings from past events under our Recordings Section!

 

 

 

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Leadership Research

Ever wonder exactly what makes a great CS leader? What they actually do and what skills and behaviors they need?

The CS Leadership Network is supporting a new, global research project to answer these questions and craft a framework that CS leaders can use to understand their strengths and weaknesses and plan their career development. 

 

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Meetups

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Event Recordings

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Blogs

The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round The CSN hosts regular events all over the Bay Area year round.

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Top Articles

Engaging with Investors as a CS Leader

You just found out that you’ll be presenting at your next board meeting. This is exciting, in that it demonstrates the importance of customer success in your organization. However, it can also be nerve-wracking – you’ll be in front of your investors. What do they...

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Across the Globe: Customer Success in 10 Countries

I have spent most of my career working for global companies and managing global teams. I am grateful for the opportunities and am even more grateful to work with such diverse teams. I have learned that Customer Success is not equal (nor should it be) in how it is...

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The Intersection of Customer Success and UX

I started my early career as a UX (User Experience) Professional. If you aren’t familiar with UX, according to the International standard on ergonomics of human-system interaction, ISO 9241–210, is defined as:  A person's perceptions and responses resulting from the...

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Customer Success Must Sell and be a Trusted Advisor

In customer success, it is commonly believed that one cannot sell and be a trusted advisor. “If I try to sell something to my customer, I’ll lose all that trust I’ve built up over the past several months,” we say. This is a misguided belief that does not consider the...

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The Customer Success Network

The Customer Success Network operates as the central hub and premier networking forum for Customer Success professionals worldwide. The CSN empowers client-facing experts to collaborate with their peers in sharing best practices, implementation tips, key metrics, and CS transformation trends.
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Join the Customer Success Network
Membership to the CSN is open to any professional interested in learning about Customer Success, or working in a customer-facing role. We look forward to your contributions to the Customer Success Network, hearing about your experiences in the field, and the ensuing stimulating discussions.