Global Head of Customer Success
Keri is a results-driven Customer Success leader with deep experience in helping SaaS and other technology vendors build and grow their Customer Success team’s operations and strategies. With over 20 years of experience, Keri has established and grown Customer Success teams, operations, and strategies for companies like Juniper Networks, Oracle, Bluenose Analytics, Host Analytics, and Human Concepts (Saba). Before her time in SaaS software, she spent 11 years in the CLEC space creating customer growth and retention strategies that are performed in the SaaS world today.
Keri has published white papers, ebooks, blog articles, and speaks publicly in an effort to help pioneer and grow the Customer Success function in the market. Keri is named among the top Customer Success influencers and top Customer Success leaders to follow.
In her spare time, she is a professional advisor for a software startup and she acts as a coach to assist Customer Success professionals at all career levels. She serves on the advisory board for the Customer Success Association and serves on the Governing Council for the Customer Success Leadership Network. Keri also enjoys motorcycle racing and fly fishing with her husband, daughter, and two German Shepherds.