Founder & CEO of The Success League
Kristen Hayer is the Founder & CEO of The Success League, a consulting and education firm focused on customer success. She believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Kristen’s areas of expertise include developing success metrics and goals, designing the optimal customer journey, segmenting customers, designing processes, and training CS teams.
Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has written over 100 articles on customer success, and is the host of Strikedeck Radio, a leading podcast in the field.
Kristen also received titles such as, Top 25 Customer Success Influencer in 2017 and Top 100 Customer Success Strategist in 2018.