Head of Customer Success at SmithRX
Roger is the Head of Customer Success at SmithRx. He has over 20 years experience as an executive leading Service, Operations, Strategy and Success teams within healthcare technology organizations. Roger’s experience spans healthcare segments from the provider to the payer space providing a unique perspective and skill set that to understand the customers’ needs and develop innovative tech-enabled solutions. Previous to SmithRx, Roger was the Senior Director of Customer Success for FDB (First Databank, Inc), responsible for strategy and execution of all post-sale activities with the customer-base. He has also spent time at CVS Caremark, Blue Cross Blue Shield of Massachusetts and other health technology startups.
Join the Customer Success Network
Membership to the CSN is open to any professional interested in learning about Customer Success, or working in a customer-facing role. We look forward to your contributions to the Customer Success Network, hearing about your experiences in the field, and the ensuing stimulating discussions.