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Check out for upcoming Customer Success community activities.
Check out for upcoming Customer Success community activities.
General Manager at ServiceRocket
Chief Customer Officer at talech, a U.S.Bank company
Boaz Maor is a serial start-up executive with a passion for Customer Success. He currently acts as the Chief Customer Officer at talech, a U.S.Bank company where he brings over 25 years of experience in a wide range of organizations from software to logistics to services.
Vice President of Customer Success, Aurora Solar
Irene is customer focused in every way, she is an advocate for increasing diversity in management teams, has worked and lived in Europe, and has driven results for companies ranging from start-up to large public enterprises. She is a beloved manager and creates effective teams by setting appropriate strategy, hiring and mentoring customer focused staff and applying scalable processes. With a BA in Economics and an MBA from the University of NM, she is a lifelong learner who is currently finishing her book titled “Who Speaks for the Customer?”
Founder & CEO of The Success League
Kristen Hayer is the Founder & CEO of The Success League, a consulting and education firm focused on customer
success. She believes that customer success is the key to driving revenue, client retention and exceptional customer experiences. Kristen’s areas of expertise include developing success metrics and goals, designing the optimal customer journey, segmenting customers, designing processes, and training CS teams.
Prior to founding The Success League, Kristen built and led several award-winning customer success teams. Over the past 20 years she has been a success, sales, and marketing executive, primarily working with growth-stage tech companies. Kristen has written over 100 articles on customer success, and is the host of Strikedeck Radio, a leading podcast in the field.
Kristen also received titles such as, Top 25 Customer Success Influencer in 2017 and Top 100 Customer Success Strategist in 2018.
Top 100 Customer Success Influencer and Evangelist, Change Agent, VP of CS at Goodtime
“As VP of Customer Success, Lauren Costella is tasked with overseeing Goodtime’s growing and renowned Customer Success (CS) team.
She brings extensive experience to her role, having held numerous senior management and directorial positions at global SaaS companies, such as Medrio, Searchmetrics, and BrightEdge. She also serves as a Board Member for the Customer Success Network, a thought leader and speaker in the Customer Success space, and publishes articles and information on her blog. She also spent two years as a Strategic Communications advisor for the U.S. Department of Defense. Lauren holds a Master’s Degree in Sociology and a Bachelor’s Degree in Communication, both from Stanford University. And fun fact, she was a distance swimmer for 17 years; she holds 2 National titles and a Bronze medal from World University Games.”
Global Head of Customer Success
Keri is a results-driven Customer Success leader with deep experience in helping SaaS and
other technology vendors build and grow their Customer Success team’s operations and strategies. With over 20 years of experience, Keri has established and grown Customer Success teams, operations, and strategies for companies like Juniper Networks, Oracle, Bluenose Analytics, Host Analytics, and Human Concepts (Saba). Before her time in SaaS software, she spent 11 years in the CLEC space creating customer growth and retention strategies that are performed in the SaaS world today.
Keri has published white papers, ebooks, blog articles, and speaks publicly in an effort to help pioneer and grow the Customer Success function in the market. Keri is named among the top Customer Success influencers and top Customer Success leaders to follow.
In her spare time, she is a professional advisor for a software startup and she acts as a coach to assist Customer Success professionals at all career levels. She serves on the advisory board for the Customer Success Association and serves on the Governing Council for the Customer Success Leadership Network. Keri also enjoys motorcycle racing and fly fishing with her husband, daughter, and two German Shepherds.
VP of Customer Success & Services at SupportLogic Inc.
President – US at Dossier, Inc.
Roger is the President of the US Division at Dossier, Inc. He has over 20 years experience as an executive leading Service, Operations, Strategy and Success teams within healthcare technology organizations. Roger’s experience spans healthcare segments from the provider to the payer space providing a unique perspective and skill set that to understand the customers’ needs and develop innovative tech-enabled solutions. Previous to SmithRx, Roger was the Senior Director of Customer Success for FDB (First Databank, Inc), responsible for strategy and execution of all post-sale activities with the customer-base. He has also spent time at CVS Caremark, Blue Cross Blue Shield of Massachusetts and other health technology startups.
Sr. Dr of Customer Engagement at MeasuringU
Kim Oslob is a seasoned CS Executive and has worked in Customer Success for over 10 years. She has lead and built multiple teams globally working directly with CEOs and Executive teams. Kim has been sought out as a consultant to several companies and also serves as a Sr Advisor to the Barcelona Customer Success Meetup Group. She is well known for building our Global CS teams, gathering metrics, and developing processes to drive retention, cross-sells, and upsells. She was voted Top 100 Global Customer Success Strategist in 2018 and is frequently asked for advice from founders in tech and asked to mentor new and upcoming CS professionals. She has written several blogs, spoken at events, and has been an invited speaker on several podcasts. She currently holds a position as Sr. Director of Customer Experience at MeasuringU where she heads up Sales and Customer Success.
MBA, PMP, Customer Success Consultant
Emilia has been named one of the top 2018, 2017 & 2016 CS influencers & strategists by Mindtouch and received a 2016 Stevies Award for Customer Service. She is a customer success consultant with over 20 years of experience in both working with and designing world-class customer-facing groups. Emilia has experience building and scaling teams focused on success, service, training, marketing, and operations. Emilia is passionate about building teams, scaling systems, and creating processes to take companies to the next level.