by Bill Cushard | Aug 14, 2020 | Customer Success
The economy has been turned upside down, and technology companies across multiple industries are feeling it. The customer success function is not immune. We are hearing more and more that people are questioning whether startups are committed to investing in customer...
by Bill Cushard | Aug 3, 2020 | Customer Success
Keri Keeling, CS Executive and member of the Customer Success Leadership Network (CSLN) governing council and Mark Pecoraro, Principal at CSLeadership, facilitated a live Zoom discussion on various customer success topics as the second session in a series of ongoing...
by Bill Cushard | May 15, 2020 | Customer Success
On Tuesday, May 12 at 5 pm pacific time, the Customer Success Leadership Network facilitated the first in a series of weekly CS Leadership Helpline Sessions. Two members of the governing council facilitated the session: Kim Oslob, senior director of customer...
by Bill Cushard | Jun 14, 2019 | Customer Success
What if I said to you there is one customer success function that can help you deliver scalable customer success, drive product adoption, increase renewals, improve conversion rates from your free product to your paid product, increase the size of your marketing...