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Reflecting On Lessons Learned

Reflecting On Lessons Learned

It’s my habit during transitions to spend time reflecting over the recent past and anticipating the unknown future. I know that 2016 was a challenging year for many and a wonderful year for others. I also know that some of you are entering 2017 with apprehension. I’m...
What If Customer Success Isn’t Necessary?

What If Customer Success Isn’t Necessary?

A Business Utopia Have you ever thought about what the world might look like if Customer Success (CS) was something that you didn’t need? I certainly had not considered this, and while it is a theoretical extreme, it’s an interesting construct to think about. What if:...