Select Page
How to Hire Bad A$$ CSMs

How to Hire Bad A$$ CSMs

The expansion of Customer Success continues to impress me. This time five years ago, a search on LinkedIn for “Customer Success” roles rendered around 100 results. Today, I can perform the same search and find 105k advertised positions. Opportunities are abundant if...
Servicing Customers In Today’s Climate

Servicing Customers In Today’s Climate

I was recently invited to engage in a webinar with Sandler.  I am particularly passionate about the topic of discussion:  How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...