Customer Success is NOT Customer Support

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] The discipline of Customer Success continues to evolve at an exciting pace. As I talk to many companies looking for Customer Success leadership to take them […]

6 Attributes That Transform a CSM from Good to GREAT!

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”What Makes a CSM Successful?” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em” header_font=”||||||||”]What Makes a CSM Successful?[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]Desired attributes for a CSM can be a subjective matter, as different […]

The Customer Success Mindset

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]All smart SaaS business are beginning to invest in Customer Success but it’s not just something you can throw a few dollars and bodies at. Customer Success […]

How Customer Success Can Team Up With Sales

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A Team Offense” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em”]A Team Offense[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]CS and Sales working together leads to happy customers, upsells, and best of all — high renewal […]

The Dynamics Between Customer Success and Customer Support

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A Rapid Evolution” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em”] A Rapid Evolution [/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]Customer Success is a rapidly evolving function, as it has come to the forefront of […]