Top Tips for Running an Effective Customer Success Summit
In our recent post, we shared the recommendations of Emilia D’Anzica, Customer Success Leadership Governing Council Member, and a distinguished panel of CS experts on why CS leaders need to conduct semi-annual or annual Customer Success Kickoff or Summit. The panel...
Why You Should Lead Customer Success Kickoffs (Summit)
Are you leading Customer Success Kickoffs (CSKO) to align and energize your teams? If you aren’t – you should. According to our recent CSLN panel of CS executives, Customer Success kickoffs help Success teams be more effective and empowered by recruiting...
Is Customer Success and Product the new “Power Couple”?
Recently Bill Cushard, Director of Marketing at ServiceRocket, led a panel discussion on how Product Management (PM) and Customer Success (CS) work together (or against each other) in a recent monthly meetup hosted by the Customer Success Leadership Network...
Customer Success is really diverse, right? Right?
This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and book recommendations! Bonus: It also has a link to a video recording of the event. Finally, if you’re a father, or brother, or...
A community for Customer Success professionals to network, discuss industry trends, and discover key metrics, tools, & best practices.
Copyright © 2017 CSN. All Rights Reserved.