by Paul Reeves | Jan 13, 2021 | Customer Success
The new normal is tiring–connecting with customers and teammates via Zoom for hours every day is draining and brain-numbing. How do we, as Customer Success leaders, help our CSMs stay positive, energized, and productive? One antidote is available today. It’s...
by Paul Reeves | Dec 22, 2020 | Customer Success
In our recent post, we shared the recommendations of Emilia D’Anzica, Customer Success Leadership Governing Council Member, and a distinguished panel of CS experts on why CS leaders need to conduct semi-annual or annual Customer Success Kickoff or Summit. The panel...
by Paul Reeves | Dec 1, 2020 | Customer Success
Are you leading Customer Success Kickoffs (CSKO) to align and energize your teams? If you aren’t – you should. According to our recent CSLN panel of CS executives, Customer Success kickoffs help Success teams be more effective and empowered by recruiting...
by Paul Reeves | Jun 18, 2019 | Customer Success
Recently Bill Cushard, Director of Marketing at ServiceRocket, led a panel discussion on how Product Management (PM) and Customer Success (CS) work together (or against each other) in a recent monthly meetup hosted by the Customer Success Leadership Network...
by Paul Reeves | Jun 18, 2019 | Customer Success
This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and book recommendations! Bonus: It also has a link to a video recording of the event. Finally, if you’re a father, or brother, or...