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Five Steps a VP of CS Needs to Get Started

Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS).  As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...

Servicing Customers In Today’s Climate

I was recently invited to engage in a webinar with Sandler.  I am particularly passionate about the topic of discussion:  How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...

Join the Customer Success Network
Membership to the CSN is open to any professional interested in learning about Customer Success, or working in a customer-facing role. We look forward to your contributions to the Customer Success Network, hearing about your experiences in the field, and the ensuing stimulating discussions.