Select Page

Reflecting On Lessons Learned

It’s my habit during transitions to spend time reflecting over the recent past and anticipating the unknown future. I know that 2016 was a challenging year for many and a wonderful year for others. I also know that some of you are entering 2017 with apprehension. I’m...

What If Customer Success Isn’t Necessary?

A Business UtopiaHave you ever thought about what the world might look like if Customer Success (CS) was something that you didn’t need? I certainly had not considered this, and while it is a theoretical extreme, it’s an interesting construct to think about. What if:...

Join the Customer Success Network
Membership to the CSN is open to any professional interested in learning about Customer Success, or working in a customer-facing role. We look forward to your contributions to the Customer Success Network, hearing about your experiences in the field, and the ensuing stimulating discussions.