Top Tips for Running an Effective Customer Success Summit
In our recent post, we shared the recommendations of Emilia D’Anzica, Customer Success Leadership Governing Council Member, and a distinguished panel of CS experts on why CS leaders need to conduct semi-annual or annual Customer Success Kickoff or Summit. The panel...
Why You Should Lead Customer Success Kickoffs (Summit)
Are you leading Customer Success Kickoffs (CSKO) to align and energize your teams? If you aren’t – you should. According to our recent CSLN panel of CS executives, Customer Success kickoffs help Success teams be more effective and empowered by recruiting...
Five Steps a VP of CS Needs to Get Started
Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS). As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...
Onboarding: The beginning of success…or failure for your customers – Part 2
Let’s continue where we left off last week – Here’s a quick recap: Last week, we covered the essentials of onboarding, including how to empower and enable your customers to optimize their onboarding experience. Let’s take a deeper dive into other factors...
Onboarding: The beginning of success…or failure for your customers – Part 1
The fall school semester is just around the corner and while parents and educators are finding new ways to collaborate and enable students, companies are striving to make work from home productive, and as efficient as possible. A learning program that educates and...
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