by Paul Reeves | Jan 13, 2021 | Customer Success
The new normal is tiring–connecting with customers and teammates via Zoom for hours every day is draining and brain-numbing. How do we, as Customer Success leaders, help our CSMs stay positive, energized, and productive? One antidote is available today. It’s...
by Paul Reeves | Dec 22, 2020 | Customer Success
In our recent post, we shared the recommendations of Emilia D’Anzica, Customer Success Leadership Governing Council Member, and a distinguished panel of CS experts on why CS leaders need to conduct semi-annual or annual Customer Success Kickoff or Summit. The panel...
by Paul Reeves | Dec 1, 2020 | Customer Success
Are you leading Customer Success Kickoffs (CSKO) to align and energize your teams? If you aren’t – you should. According to our recent CSLN panel of CS executives, Customer Success kickoffs help Success teams be more effective and empowered by recruiting...
by Irene Lefton | Nov 19, 2020 | Customer Success
Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS). As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...
by Emilia D'Anzica | Nov 11, 2020 | Customer Success
Let’s continue where we left off last week – Here’s a quick recap: Last week, we covered the essentials of onboarding, including how to empower and enable your customers to optimize their onboarding experience. Let’s take a deeper dive into other factors...
by Emilia D'Anzica | Nov 3, 2020 | Customer Success
The fall school semester is just around the corner and while parents and educators are finding new ways to collaborate and enable students, companies are striving to make work from home productive, and as efficient as possible. A learning program that educates and...