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The Intersection of Customer Success and UX

The Intersection of Customer Success and UX

I started my early career as a UX (User Experience) Professional. If you aren’t familiar with UX, according to the International standard on ergonomics of human-system interaction, ISO 9241–210, is defined as:  A person’s perceptions and responses resulting from...
How to Hire Bad A$$ CSMs

How to Hire Bad A$$ CSMs

The expansion of Customer Success continues to impress me. This time five years ago, a search on LinkedIn for “Customer Success” roles rendered around 100 results. Today, I can perform the same search and find 105k advertised positions. Opportunities are abundant if...