The Dynamics Between Customer Success and Customer Support

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A Rapid Evolution” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em”] A Rapid Evolution [/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]Customer Success is a rapidly evolving function, as it has come to the forefront of […]

3 Tips for Evolving Your Customer Success Strategy as your Company Evolves

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] Are you curious about how to scale Customer Success when your company is in different stages of its evolution? Are you interested in learning how to […]

Five Common Failures of Customer Journey Maps

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” admin_label=”Divider” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]One of the foundations of Customer Success (CS) is a customer journey map. A journey map comes in different formats and usually describes the “desired state” […]

Customer Success – Not just for customers!

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] Customer Success is not just for customers, apply it internally too to ensure your own success. By effectively implementing Customer Success best practices within your own […]

Is Customer Success and Product the new “Power Couple”​?

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] Recently Bill Cushard, Director of Marketing at ServiceRocket, led a panel discussion on how Product Management (PM) and Customer Success (CS) work together (or against each other) […]

Customer Success is really diverse, right? Right?

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and […]

7 Steps to Outcome Generating Customer Education

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]What if I said to you there is one customer success function that can help you deliver scalable customer success, drive product adoption, increase renewals, improve conversion […]