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Five Steps a VP of CS Needs to Get Started

Five Steps a VP of CS Needs to Get Started

Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS).  As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...
Servicing Customers In Today’s Climate

Servicing Customers In Today’s Climate

I was recently invited to engage in a webinar with Sandler.  I am particularly passionate about the topic of discussion:  How to Succeed at Customer Success Conversations in an Evolving Landscape and decided to continue the conversation here. How do we continue to...