by Lauren Costella | Jul 19, 2019 | Customer Success, Tips and Tricks
Are you curious about how to scale Customer Success when your company is in different stages of its evolution? Are you interested in learning how to prepare for hyper-growth situations? You’re just in luck! The Customer Success Leadership Network has a few tips for...
by Paul Reeves | Jun 18, 2019 | Customer Success
Recently Bill Cushard, Director of Marketing at ServiceRocket, led a panel discussion on how Product Management (PM) and Customer Success (CS) work together (or against each other) in a recent monthly meetup hosted by the Customer Success Leadership Network...
by Paul Reeves | Jun 18, 2019 | Customer Success
This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and book recommendations! Bonus: It also has a link to a video recording of the event. Finally, if you’re a father, or brother, or...
by Bill Cushard | Jun 14, 2019 | Customer Success
What if I said to you there is one customer success function that can help you deliver scalable customer success, drive product adoption, increase renewals, improve conversion rates from your free product to your paid product, increase the size of your marketing...
