Is Customer Success and Product the new “Power Couple”?
Recently Bill Cushard, Director of Marketing at ServiceRocket, led a panel discussion on how Product Management (PM) and Customer Success (CS) work together (or against each other) in a recent monthly meetup hosted by the Customer Success Leadership Network...
Customer Success is really diverse, right? Right?
This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and book recommendations! Bonus: It also has a link to a video recording of the event. Finally, if you’re a father, or brother, or...
7 Steps to Outcome Generating Customer Education
What if I said to you there is one customer success function that can help you deliver scalable customer success, drive product adoption, increase renewals, improve conversion rates from your free product to your paid product, increase the size of your marketing...
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