Zoom Helpline Sessions from the Customer Success Leadership Network
On Tuesday, May 12 at 5 pm pacific time, the Customer Success Leadership Network facilitated the first in a series of weekly CS Leadership Helpline Sessions. Two members of the governing council facilitated the session: Kim Oslob, senior director of customer...
Gaining 20/20 Vision towards Customer Success in 2020
If you work in the Customer Success (CS) profession (in its broad sense including: Professional Services, Technical Support, Customer Management, Education and Training, etc.), 2019 was a heck of the year! CS is maturing and growing fast: A CS function exists in...
Customer Success: Are You Going to Dodge or Ride the Coming Meteor Called 2020?
Have you inadvertently wasted an hour or two enjoying 2019 retrospectives and then feeling guilty? This post will help you get 2020 back on track, and help you as a Customer Success leader navigate the onslaught of changes hurtling straight for your career. Better...
What I learned from my Daughter’s Volleyball Game about Customer Success
My daughter has been playing volleyball for the past few years. As she is a freshman in high school this year, she tried out for the freshmen school team and made it. She is neither the best nor the worst player on the team, and she is well aware of it. She has been...
A community for Customer Success professionals to network, discuss industry trends, and discover key metrics, tools, & best practices.
Copyright © 2017 CSN. All Rights Reserved.