Onboarding: The beginning of success…or failure for your customers – Part 2
Let’s continue where we left off last week – Here’s a quick recap: Last week, we covered the essentials of onboarding, including how to empower and enable your customers to optimize their onboarding experience. Let’s take a deeper dive into other factors...
Onboarding: The beginning of success…or failure for your customers – Part 1
The fall school semester is just around the corner and while parents and educators are finding new ways to collaborate and enable students, companies are striving to make work from home productive, and as efficient as possible. A learning program that educates and...
Where is the Best Stability – At a Start-up or Big Company?
The economy has been turned upside down, and technology companies across multiple industries are feeling it. The customer success function is not immune. We are hearing more and more that people are questioning whether startups are committed to investing in customer...
Talking to Customers During COVID-19 Starts with Empathy and Segmentation
Keri Keeling, CS Executive and member of the Customer Success Leadership Network (CSLN) governing council and Mark Pecoraro, Principal at CSLeadership, facilitated a live Zoom discussion on various customer success topics as the second session in a series of ongoing...
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