What CS Leaders Can Do to Ensure a Seat at the Table

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”At the Roundtable” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em” header_font=”||||||||”]At the Roundtable[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] A few months ago, Lincoln Murphy (@lincolnmurphy) and a group of Bay Area Customer Success […]

Why Isn’t There a Seat at the Table for CS?

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A CS Round Table” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em” header_font=”||||||||”]CS Roundtable – Part Two[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] In a conversation with Lincoln Murphy (@lincolnmurphy) and a group of Bay […]

Should Customer Success Have a Seat at the Table?

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A CS Round Table” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em” header_font=”||||||||”]A CS Round Table[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] I keep hearing Customer Success leaders talk about how important it is to have a […]

Customer Success is NOT Customer Support

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”] The discipline of Customer Success continues to evolve at an exciting pace. As I talk to many companies looking for Customer Success leadership to take them […]

6 Attributes That Transform a CSM from Good to GREAT!

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”What Makes a CSM Successful?” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em” header_font=”||||||||”]What Makes a CSM Successful?[/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]Desired attributes for a CSM can be a subjective matter, as different […]

The Customer Success Mindset

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]All smart SaaS business are beginning to invest in Customer Success but it’s not just something you can throw a few dollars and bodies at. Customer Success […]

The Dynamics Between Customer Success and Customer Support

[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.21.1″ custom_padding=”0px||0px”][et_pb_fullwidth_post_title categories=”off” comments=”off” featured_placement=”above” _builder_version=”3.21.1″ title_font=”|600|||||||” title_font_size=”36px” custom_padding=”0px||0px” custom_css_post_title=”padding-top:30px;”][/et_pb_fullwidth_post_title][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.21.1″ custom_margin=”0px||0px” custom_padding=”0px||0px”][et_pb_row _builder_version=”3.21.1″][et_pb_column type=”4_4″ _builder_version=”3.21.1″][et_pb_divider color=”#dfdfdf” height=”1px” _builder_version=”3.21.1″][/et_pb_divider][et_pb_text admin_label=”A Rapid Evolution” _builder_version=”3.21.1″ text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”24px” text_line_height=”1.8em”] A Rapid Evolution [/et_pb_text][et_pb_text _builder_version=”3.21.1″ text_font=”||||||||” text_font_size=”18px” text_line_height=”1.8em” header_font=”|300|||||||” header_line_height=”1.1em”]Customer Success is a rapidly evolving function, as it has come to the forefront of […]