by Irene Lefton | Jul 24, 2019 | Customer Success
At the Roundtable A few months ago, Lincoln Murphy (@lincolnmurphy) and a group of Bay Area Customer Success (CS) executives met and explored some challenges around CS having a seat at the executive table. Everyone agreed that it is important for CS to have a seat at...
by Irene Lefton | Jul 24, 2019 | Customer Success
CS Roundtable – Part Two In a conversation with Lincoln Murphy (@lincolnmurphy) and a group of Bay Area Customer Success (CS) executives last month, we explored several aspects of Customer Success and challenges that companies and CS Executives face. Everyone agreed...
by Irene Lefton | Jul 24, 2019 | Customer Success
A CS Round Table I keep hearing Customer Success leaders talk about how important it is to have a seat at the executive table. A couple of weeks ago, I explored this topic in a conversation with Lincoln Murphy, a Customer Success thought leader & co-author of the...
by Mark Pecoraro | Jul 24, 2019 | Customer Success
The discipline of Customer Success continues to evolve at an exciting pace. As I talk to many companies looking for Customer Success leadership to take them to the next level, I am reminded of some of the fundamentals of Customer Success, and how to bring maximum...
by Mark Pecoraro | Jul 24, 2019 | Customer Success
What Makes a CSM Successful? Desired attributes for a CSM can be a subjective matter, as different Customer Success leaders emphasize varying skills in their team. Domain and product specificity can also have a large influence on necessary traits. For this reason, it...
