Why Isn’t There a Seat at the Table for CS?
CS Roundtable – Part Two In a conversation with Lincoln Murphy (@lincolnmurphy) and a group of Bay Area Customer Success (CS) executives last month, we explored several aspects of Customer Success and challenges that companies and CS Executives face. Everyone agreed...
Should Customer Success Have a Seat at the Table?
A CS Round Table I keep hearing Customer Success leaders talk about how important it is to have a seat at the executive table. A couple of weeks ago, I explored this topic in a conversation with Lincoln Murphy, a Customer Success thought leader & co-author of the...
Customer Success is NOT Customer Support
The discipline of Customer Success continues to evolve at an exciting pace. As I talk to many companies looking for Customer Success leadership to take them to the next level, I am reminded of some of the fundamentals of Customer Success, and how to bring maximum...
6 Attributes That Transform a CSM from Good to GREAT!
What Makes a CSM Successful? Desired attributes for a CSM can be a subjective matter, as different Customer Success leaders emphasize varying skills in their team. Domain and product specificity can also have a large influence on necessary traits. For this reason, it...
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