by Irene Lefton | Jul 1, 2019 | Customer Success
One of the foundations of Customer Success (CS) is a customer journey map. A journey map comes in different formats and usually describes the “desired state” of how you interact with your customers. It helps you optimize your interactions and ensure that your...
by Roger Lee | Jun 18, 2019 | Customer Success
Customer Success is not just for customers, apply it internally too to ensure your own success. By effectively implementing Customer Success best practices within your own organization, you can help drive your company towards its business goals. Let’s start with the...
by Paul Reeves | Jun 18, 2019 | Customer Success
This post has it all: a very important problem that affects us all; a path forward to addressing the problem; a list of notable quotes; and book recommendations! Bonus: It also has a link to a video recording of the event. Finally, if you’re a father, or brother, or...
by Bill Cushard | Jun 14, 2019 | Customer Success
What if I said to you there is one customer success function that can help you deliver scalable customer success, drive product adoption, increase renewals, improve conversion rates from your free product to your paid product, increase the size of your marketing...
