by Mark Pecoraro | Jul 24, 2019 | Customer Success
What Makes a CSM Successful? Desired attributes for a CSM can be a subjective matter, as different Customer Success leaders emphasize varying skills in their team. Domain and product specificity can also have a large influence on necessary traits. For this reason, it...
by Mark Pecoraro | Jul 23, 2019 | Customer Success
A Team Offense CS and Sales working together leads to happy customers, upsells, and best of all — high renewal rates. Most organizations go about this in the wrong way in the beginning; they define Customer Success as a role that puts out fires reactively, usually as...
