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How to Hire Bad A$$ CSMs

How to Hire Bad A$$ CSMs

The expansion of Customer Success continues to impress me. This time five years ago, a search on LinkedIn for “Customer Success” roles rendered around 100 results. Today, I can perform the same search and find 105k advertised positions. Opportunities are abundant if...
Five Steps a VP of CS Needs to Get Started

Five Steps a VP of CS Needs to Get Started

Recently I was interviewed about the best way to get started in a new role as a new VP of Customer Success (CS).  As I prepared for that interview, I was thinking, I can just reuse what I’ve done before. I reviewed the personal onboarding plans I had created for...