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The Customer Success Mindset

by | Jul 23, 2019 | Customer Success

All smart SaaS business are beginning to invest in Customer Success but it’s not just something you can throw a few dollars and bodies at. Customer Success starts with a mindset, and that mindset has to permeate throughout your entire organization. In this post, we’ll...
How Customer Success Can Team Up With Sales

How Customer Success Can Team Up With Sales

by | Jul 23, 2019 | Customer Success

A Team Offense CS and Sales working together leads to happy customers, upsells, and best of all — high renewal rates. Most organizations go about this in the wrong way in the beginning; they define Customer Success as a role that puts out fires reactively, usually as...