by Irene Lefton | Jul 31, 2019 | Customer Success
Familiar Tropes Between CS & Sales What happens when a SaaS Venture Capitalist, a Customer Success (CS) Analyst, and a VP of CS sit down to chat about Sales and CS? You might anticipate that a lively conversation would ensue, with many points of contention. For...
by Mark Pecoraro | Jul 23, 2019 | Customer Success
All smart SaaS business are beginning to invest in Customer Success but it’s not just something you can throw a few dollars and bodies at. Customer Success starts with a mindset, and that mindset has to permeate throughout your entire organization. In this post, we’ll...
by Mark Pecoraro | Jul 23, 2019 | Customer Success
A Team Offense CS and Sales working together leads to happy customers, upsells, and best of all — high renewal rates. Most organizations go about this in the wrong way in the beginning; they define Customer Success as a role that puts out fires reactively, usually as...
